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Virgin Airlines and TCS Signs a 7-Year Agreement for AI
TCS will help update Virgin Airlines’ core IT systems, including pricing, seat allocation, and maintenance, as well as predict customer needs and food selections.
Summary:
1. Tata Consultancy Services (TCS) has signed a 7-year agreement with British airline Virgin Atlantic to enhance its digital transformation.
2. The new Technology Command Centre will serve as a central repository for real-time operational data, allowing personnel to make informed choices.
3. TCS will use its proprietary platforms, such as TCS Cognix and AI WisdomNext, to help the airline meet customer experience and sustainability goals.
Yes, it has recently signed a 7-year agreement with Virgin Airlines to upgrade its core services and improve offerings. So, let’s dive into exploring how this collaboration will help airlines in enhancing their digital transformation.
Recently, in the latest AI tech news, Tata Consultancy Services (TCS) has inked a new seven-year arrangement with British airline Virgin Atlantic, extending a 20-year association. The renewed relationship intends to promote Virgin Atlantic’s digital transformation, with an emphasis on artificial intelligence (AI) and cloud-based technologies, the tech giant announced in an exchange filing on Tuesday.
How will TCS help Virgin Airlines?
As part of the arrangement, TCS will assist the airline in modernizing its key technology systems, leveraging AI and cloud platforms to boost agility, resilience, and scalability. A crucial component of this project is the establishment of a new Technology Command Centre designed collectively by the two companies.
This centre will serve as a central repository for real-time operational data, allowing personnel to make easier, more informed choices, which is expected to improve the experience for both passengers and crew while focusing on digital transformation.
Virgin Atlantic CEO Shai Weiss described the collaboration as a “from outsourcing to innovation” move, with a particular emphasis on customization and the application of generative AI. According to this latest AI tech news, the technology will help with pricing, seat allocation, and maintenance, as well as predicting consumer preferences and food options.
“Every flight that Virgin Atlantic sails into and out of India has four local cabin personnel and beautiful ‘ samosas’ on board. So that is the objective of perceiving the world from a different perspective. That is the point of adaptability. That’s why we do things differently because we want to respect the local culture,” he told PTI.
According to this latest AI tech news, India’s expanding involvement in global IT innovation, pointing out that companies like TCS are no longer merely service providers, but also major actors in digital strategies. TCS is employing its proprietary platforms, such as TCS Cognix and AI WisdomNext, to help the airline meet both customer experience and sustainability goals, he said.
Virgin Atlantic flew over five million passengers in 2024 and intends to use these digital advancements to automate operations and improve customer experiences.
Similarly, Stable Money, a startup founded by Saurabh Jain and Harish Reddy in 2022, has recently secured $20 million in a startup funding round led by Fundamentum Partnership.
The wealthtech company wants to increase the number of NBFC banks by at least eight before 2025. Stable Money is India’s first digital fixed-deposit market, allowing consumers to invest in fixed deposits without opening a savings account.
Fundamentum, Z47, Lightspeed, and RTP Global, as well as angel investors Sriharsha Majety, Kunal Bahl, and Rohit Bansal, have contributed $40 million to the company in many rounds.
It presently collaborates with eight banks and two NBFCs. IndusInd Bank, South Indian Bank, Slice SFB, Ujjivan SFB, Unity SFB, and Suryoday SFB are all integrated institutions. The portal has over 150,000 users and manages assets worth over Rs 3,000 crore.
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